Mint LabsMint Trackingby Mint Labs

Terms of service

Last updated September 29, 2026

These terms apply to merchants who install Mint Tracking ("the app"), made by Mint Labs ("we", "us"). By installing or using the app you agree to these terms and to our privacy policy.

The service

The app adds an order tracking page to your Shopify store, a delivery dashboard in your Shopify admin and, on Pro, a weekly delay alert email to you. We may improve or change features; we will not remove a paid feature you rely on without notice.

Tracking information

The app shows the tracking information Shopify has for your orders: tracking numbers and links, delivery status, estimated delivery and tracking updates. It does not connect to carriers. Its accuracy depends on what your carriers, fulfillment services and apps report to Shopify, and delay flags on the dashboard are estimates to help you decide what to look into. You remain responsible for your customer service and for the promises you make to customers about delivery.

Billing

Plans are billed by Shopify every 30 days in USD after the free trial. You can cancel at any time by changing plans or uninstalling the app. Charges are handled entirely by Shopify under Shopify's terms.

Availability and liability

We work to keep the app available, accurate and secure, but it is provided "as is". To the extent the law allows, our total liability is limited to the fees you paid for the app in the 3 months before a claim.

Data processing addendum

When the app processes personal data of your customers on your behalf, you are the controller and we are the processor. We will:

  • process personal data only to provide the app's features, following your instructions given through the app's settings;
  • process only the minimum data needed: order information is read from Shopify when a shopper looks up their order and is not stored; the email address a shopper types is compared with the order's and not stored; for your dashboard we keep shipment status, dates and carrier names keyed by Shopify IDs and order numbers, never names, email addresses, phone numbers, addresses or tracking numbers;
  • never sell personal data, use it for advertising, or use it to train AI models;
  • keep it confidential and limit access to authorised personnel;
  • encrypt it in transit (HTTPS) and at rest (Cloudflare D1 encryption at rest);
  • use Cloudflare (hosting, database and email sending) and Shopify as our only sub-processors;
  • delete shipment copies 75 days after shipping, delete a customer's data when Shopify sends an erasure request, and delete all store data after uninstall (shop redaction);
  • help you respond to data subject requests (the app lets you download what it holds about a customer's orders) and notify you without undue delay of any personal data breach.

Changes

We will post changes to these terms here and update the date above. Significant changes will be announced in the app.

Contact

Mint Labs — support@stickermint.com